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Telephone troubleshooting
PROBLEMS CAUSES SOLUTIONS
The battery icon is not
blinking when the handset is
placed on the base.
• Bad battery contact.
• Dirty contact.
•Batteries are full.
• Move the handset slightly.
• Clean the contact with a
cloth moistened with
alcohol.
• No need to charge.
No dialling tone. • No power.
• Batteries are empty.
• You are too far from the
base station.
• Wrong line cable.
• Line adaptor (when
needed) not connected to
the line cord.
• Check the connections.
Reset the phone : unplug
and plug back in the
mains.
• Charge the batteries at
least 24 hours.
• Move closer to the base
station.
• Always use the line cable
provided.
• Connect the line adaptor
(when needed) to the line
cord
No ring tone. • The ring tone is
deactivated.
• Increase the volume
(page 26)
The range icon does not
appear.
•No mains power.
• The handset is too far
from the base station.
• Check connections.
• Move closer to the base
station.
The range icon is blinking. • Handset not registered to
the base station.
• Register the handset to
the base (page 31).
Crackling on the line. • You are too far from the
base station.
• The base station is too
close to electrical
appliances, reinforced
concrete walls or metal
doorframes.
• Move closer to the base
station.
• Move the base station to
find a better place (the
higher the better).
Troubleshooting