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Troubleshooting
52
Answering System
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
You cannot page the handset
or base unit.
• The handset is too far from the base unit.
• The handset user is making an outside call,
viewing the Caller List/phone book or listening
to messages. Wait until the IN USE/CHARGE
indicator light goes out.
• The handset or base unit is in use. Try again
later.
You cannot have a
conversation using the
headset.
• Make sure the optional headset is connected
properly (p. 49).
• If “
SP-phone
” is displayed on the handset,
press
[]
to switch to the headset.
Problem Cause & Remedy
The Answering System is on,
but incoming messages are
not recorded.
• The recording time is set to “Greeting only”.
Select “1 minute”, “2 minutes” or “3 minutes”
(p. 20).
• Memory is full. Erase unnecessary messages
(p. 43).
You cannot listen to recorded
messages.
• Make sure the unit is not being used.
“” is displayed and the
ANSWER ON indicator
flashes rapidly. No new
messages are recorded.
• Memory is full. Erase unnecessary messages
(p. 43).
You cannot operate the
Answering System with the
base unit.
• The handset user is operating the Answering
System, or is on the phone. Wait until the
IN USE/CHARGE indicator light goes out.
You cannot operate the
Answering System from a
touch tone phone.
• Make sure you enter the correct remote code
(p. 45).
• The Answering System may not respond if the
tones are too short to activate the unit. Press
each button firmly.
• The Answering System is off. Turn it on
(p. 47).
Problem Cause & Remedy
FULL