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Caller ID
Problem Cause/solution
Caller information is not
displayed.
L You must subscribe to Caller ID service. Contact
your service provider/telephone company for
details.
L If your unit is connected to any additional
telephone equipment such as a Caller ID box or
cordless telephone line jack, plug the unit directly
into the wall jack.
L If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base
unit and the telephone line jack. Contact your
DSL/ADSL provider for details.
L The name display service may not be available in
some areas. Contact your service provider/
telephone company for details.
L Other telephone equipment may be interfering
with this unit. Disconnect the other equipment and
try again.
Caller information is
displayed late.
L Depending on your service provider/telephone
company, the unit may display the caller’s
information at the 2nd ring or later.
L Move closer to the base unit.
The caller list/incoming
phone numbers are not
edited automatically.
L The Caller ID number auto edit feature is turned
off. Turn it on and try again (page 26).
L You need to call back the edited number to
activate Caller ID number auto edit.
I cannot dial the phone
number edited in the caller
list.
L The phone number you dialed might have been
edited incorrectly (for example, the long distance
“1” or the area code is missing). Edit the phone
number with another pattern (page 31).
Time on the unit has
shifted.
L Incorrect time information from incoming Caller ID
changes the time. Set the time adjustment to
“Manual” (off) (page 25).
The 2nd caller’s
information is not
displayed during an
outside call.
L In order to use Caller ID, call waiting, or Call
Waiting Caller ID (CWID), you must first contact
your service provider/telephone company and
subscribe to the desired service.
After subscribing, you may need to contact your
service provider/telephone company again to
activate this specific service, even if you already
subscribed to both Caller ID and Call Waiting with
Caller ID services (CWID).
TG9321(e).book Page 43 Friday, May 28, 2010 4:34 PM