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Problem Cause/solution
I cannot make a call. R The dialling mode may be set incorrectly. Change the setting
(page 13).
R You dialled a call restricted number (page 28).
R The key lock feature is turned on. Turn it off (page 17).
Caller ID
Problem Cause/solution
Caller information is not
displayed.
R You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
to display.
R Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to “Off” (page 24).
R Move closer to the base unit.
Time on the unit has
shifted.
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Manual” (off) (page 24).
The name stored in the
phonebook is not fully
displayed while an outside
call is being received.
R Edit the phonebook entry name to fit in 1 line of text (page 19).
Answering system
Problem Cause/solution
The unit does not record
new messages.
R The answering system is turned off. Turn it on (page 32).
R The message memory is full. Erase unwanted messages
(page 33).
R The recording time is set to “Greeting Only”. Change the
setting (page 38).
R If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 37).
I cannot operate the
answering system
remotely.
R The remote access code is not set. Set the remote access
code (page 36).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 36).
R The answering system is turned off. Turn it on (page 37).
46
Useful Information
TG68xxSA(en)_0619_ver011.pdf 46 2013/06/19 17:43:18