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Caller ID
Problem Cause & solution
The handset does not
display the caller’s phone
number.
L You have not subscribed to Caller ID service. Contact
your telephone company to subscribe.
L If your unit is connected to any additional telephone
equipment such as a Caller ID box or wireless
telephone jack, disconnect the unit from the equipment
and plug the unit directly into the wall jack.
L If your unit is connected to a telephone line with ADSL
service, we recommend connecting a noise filter
between the base unit and the telephone line jack.
Contact your ADSL provider for details.
L Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
L The caller requested not to send caller information
(page 32).
L If a call is being transferred to you, the caller information
will not be displayed.
The handset or base unit
does not announce the
displayed caller names.
L The handset or base unit’s ringer volume is turned off.
Adjust it (page 25, 49).
L The Talking Caller ID feature is turned off. Turn it on
(page 55, 58).
L Caller names will usually be announced after the 2nd
ring.
L The ring count for the answering system is set to “2” or
“Toll saver”. Select a different setting (page 68).
The handset or base unit
does not announce the
displayed caller’s name
correctly.
L Name pronunciation may vary. This feature may not
pronounce all names correctly.
L The handset or base unit will announce each letter of
abbreviations, such as “Co.” and “Inc.”.
L Caller ID supports a name of up to 15 letters. If the
caller’s name has more than 15 letters, the name will
not be announced correctly.
The display exits the
caller list while searching.
L The handset automatically exits after 1 minute of
inactivity.
The handset display does
not indicate that you have
new messages or missed
calls, even though you
do.
L If the wallpaper feature is turned on, the wallpaper
pattern is displayed when you press {OFF} 2 times. To
display “New message” or the number of missed calls
again, press {MENU} then {OFF}.
TG5871AL.book Page 79 Friday, June 17, 2005 7:01 PM