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Troubleshooting
If the handset display shows error messages, see “If the Following Appear on
Your Display...” (p. 65–67) for the Cause & Remedy.
Problem Cause & Remedy
“No link to base.
Move closer to
base and try
again.” is displayed and an
alarm tone sounds.
• The handset has lost communication with the
base unit. Walk closer to the base unit, and try
again.
• Confirm the base unit’s AC adaptor is plugged
in.
• Raise the base unit antennas.
• The handset’s registration may have been
cancelled. Re-register the handset (p. 64).
The handset and/or base unit
does not work.
• Check the settings (p. 11–13).
• Fully charge the battery (p. 12).
• Clean the charge contacts and charge again
(p. 13).
• Check battery installation (p. 12).
• Unplug the base unit’s AC adaptor to reset it.
Plug in, and try again.
• The handset has not been registered to the
base unit. Register the handset (p. 64, steps 5
and 6).
• Re-install the battery (p. 12) and fully charge it.
• KX-TG5230AL is not designed to be used with
rotary (pulse dialling) services.
Static, sound cuts in/out, fades.
Interference from other
electrical units.
• Move the handset and base unit away from
other electrical appliances (p. 6).
• Walk closer to the base unit.
• Raise the base unit antennas.
• Turn on the Clarity Booster feature (p. 24).
• Your unit is connected to a telephone line with
ADSL service. We recommend connecting a
noise filter (contact your ADSL service
provider) to the telephone line between the
base unit and the telephone line jack.
The base unit and/or handset
does not ring.
• The ringer volume is turned off. Set to high,
medium, or low (p. 16, 17).
• If more than one other user is using the
handset and/or base unit, the handset/base
unit may not ring. Users will hear incoming call
tones (p. 54).
The handset display is blank. • If the handset display is blank, fully charge the
battery (p. 12).
TG5230AL.fm Page 68 Friday, June 11, 2004 5:31 PM