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1.8 Call Center
88 User Manual
Monitoring the Status of Waiting Calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an
incoming call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.
<Queuing Monitor>
• The current date/time
• The ICD Group extension number/name
• The number of waiting calls
• The longest waiting time
<Call Log History>
• The date/time when cleared at last time
• The total number of received calls
• The number of overflowed calls
• The number of unanswered calls
• The average waiting time of queuing calls
To monitor
To clear Call Log History
• The accumulated data is cleared.
"****" shows if the number to be displayed exceeds the maximum displayable digits.
On-hook.
Enter
ICD Group
extension number
.
Off-hook.
Display PT
Enter
739
.
3 97
C.Tone
ICD Group
extension no.
ICD Group: Incoming Call Distribution Group
Display PT
Press "
LOG
".
LOG
Press "
CLEAR
".
CLEAR