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1.8 Call Center
User Manual 87
1.8.2 Incoming Call Distribution Group Monitor
— Monitoring the Status of Waiting Calls
— Monitoring and Changing the Log-in/Log-out Status of Extensions
The extension assigned as a Supervisor extension can monitor and control the status of other
extensions in an incoming call distribution group. It should have a PT with 6-line display. The display
and DSS buttons show as follows:
• * The status will be as follows:
Ready Not Ready
Not Ready Ready
Wrap-up Not Ready
• The Log-in/Log-out of a specified group button light shows the current status as follows:
Off: Log-in mode
Red on: Log-out mode
• The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready
mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode
Red on: Not Ready mode
Flashing red: Wrap-up mode
• In Wrap-up mode/Not Ready mode, your extension does not receive calls through any
group, even if it belongs to multiple groups.
• There may be at least one extension in the incoming call distribution group that is in the
Log-in mode.
• The Supervisor extension can control the Log-in/Log-out status of other extensions.
For more information, refer to "1.8.2 Incoming Call Distribution Group Monitor".
Customizing Your Phone
• 3.1.3 Customizing the Buttons
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or
a Wrap-up button.
<Display>
Date/Time &
extension no.
<DSS>
Busy Status Monitor
Initial Display
<Display>
Queuing Monitor
<DSS>
Busy Status Monitor
Monitoring the
Call Status
<Display>
Call Log History
<DSS>
Busy Status Monitor
<Display>
Queuing Monitor
<DSS>
Log-in/Log-out Monitor
Monitoring the Call Status
and Log-in/Log-out Statu
s
"SPRVS"
"EXIT""EXIT"
"LOG""EXIT"
739
ICD Group: Incoming Call Distribution Group
ICD Group
extension
no.