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4. Handling Incoming Calls
40 Key Telephone User Guide
TRANSFERRING CALLS
You can transfer a call to an open extension, a busy extension, or an outside line.
These transfers can be either supervised or unsupervised.
Note: If a transferred call is not answered within a specified time, the call rings
again at the extension that transferred it.
Supervised Transfers
In a supervised transfer, you announce the call before transferring it. This allows
you to give the recipient information about the call.
1. While on a call, press the HOLD key.
2. Either dial the extension number or the outside line number to which the call will
be transferred.
3. When the recipient answers, announce the call.
4. Complete the call by doing one of the following:
a. If On-hook Transfer is enabled for your extension, replace the handset or
press the ON/OFF key.
b. If On-hook Transfer is disabled for your extension, press the PROG key.
Note: On-hook Transfer requires system programming.
Unsupervised Transfers
In an unsupervised transfer, you do not announce the call to the person receiving the
transfer. You hang up before the recipient answers the call.
1. While on a call, press the HOLD key.
2. Either dial the extension number or the outside line number to which the call will
be transferred.
3. Complete the call by doing one of the following:
To supervise the transfer of a call to another extension or an
outside number
To transfer a call to another extension or an outside number
without supervising the call