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10.3 Consumer Support and Troubleshooting
If you feel this product is not working correctly please consult this user guide
and ensure that you are using the product in accordance with the instructions.
Remove all extra telephone equipment and connect only this telephone directly
to the telephone socket. If the fault is still present, connect another telephone
to the telephone socket. The results will show you whether the fault lies with
this unit or with the telephone line. If the product is working correctly the fault
is on the telephone line. Please contact your network operator for assistance
In the case of technical problems with this product please consult our website
for further information or contact us for a prompt response to your enquiry. If
our customer support team think the unit may be faulty you will be asked to
return it directly to us with a copy of the purchase receipt
10.4 Cleaning and care
The surface of the case can be cleaned with a dry, soft, lint-free cloth. Never
use cleaning agents, particularly aggressive solvents. Apart from occasional
cleaning of the case, no other care is necessary. The rubber feet of the base
station are not resistant to all cleaning agents. The telephone feet do not
normally leave any marks on the surface. However, on account of the multitude
of varnishes and surface finishes used, surface marks caused by the feet of
the unit cannot be ruled out, therefore we can not be held responsible for
possible damage to furniture or the like.
10.5Warranty Information
(a)
Warranty
Oricom warrants that the product is free from defects in materials and
workmanship for a period of 12 months effective from the date of purchase.
This warranty in no way affects your statutory warranty under the Trade
Practices Act 1974 or any other similar legislation. It is important that you
read the Warranty Card as it contains full and additional details of the warranty,
limitation of warranty and conditions for receiving the warranty services during
the warranty period. The Warranty Card is located in the package. If you
cannot locate the Warranty Card, please contact our Customer Support Service
on 1300 889 785.
(b) Exclusion and limitation of liability
Oricom will not be in breach of a warranty or condition expressly stated in
this User Guide or the Warranty Card or implied by the Trade Practices Act
and excludes any liability arising under any statutory or common law for
damages or any other remedy if the damage occurs as a result of:
(i) failure by you to follow the instructions in the User Guide for the
installation and proper functioning of the product;