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Troubleshooting
Troubleshooting
Problem Possible cause(s) Solution(s)
Bad audio quality
(crackles,echo, etc.).
1. Interference from nearby
electrical appliance.
2. Base unit is installed in a
room with thick walls.
3. The handset is too far from
the base unit.
4. If you have Broadband/
ADSL you need an in
line lter (not supplied)
connected where this
product connects to the
phone socket.
5. Faulty telephone line.
1. Try a different connection point, one
that is away from other electrical
appliances.
2. Install the base unit in a DIFFERENT
room OR use EXTENSION leads.
3. Move CLOSER to the base unit.
4. Ensure a in-line ADSL lter is
installed on all phone sockets
between wall plate and your phone.
5. Contact your network service provider
to check your line.
Caller ID does not
work.
1. Service not activated with
your Network service
provider.
2. Caller ID service is activated
but does not work or is is
intermittent.
1. Check your SUBSCRIPTION with the
SERVICE provider.
2. Ask your service provider to re set
your caller ID service.
Phone does not ring
when a call comes in.
1. The ringer is off.
2. Too many phones are
sharing the same phone line.
3. Base unit not plugged in.
1. Turn ON the ringer.
2. Disconnect some of the phones from
the phone line.
3. Check base unit CONNECTIONS.
Keypad does not
work.
Keypad may be locked. UNLOCK the keypad.
Busy tone + in use
light on.
1. Other handset may still be
connected.
2. Check power supply
connection.
1. Check ALL handsets and END all
calls.
2. Check CONNECTIONS to wall and
base.
Handset registration
fails continuously.
The base memory may be
fully charged.
Delete un-used handsets and try again.
Problem Possible cause(s) Solution(s)
Cannot make/answer
a 2nd call.
2nd call service can be
activated.
Check with your service provider. Check
the recall selection is correct.
The battery icon
HANDSET 1
06/09 13:35
is not scrolling when
the handset is placed
on the base.
1. Bad battery contact.
2. Dirty contact.
3. Battery is fully charged
1. Move the handset slightly.
2. Clean the battery contact with a
dry cloth.
3. Its ne to leave on the base when
fully charged.
A phonebook entry
cannot be stored.
The phonebook is full. Delete any unused entries to free
memory.
Pro800 Answering System (ONLY)
Answering machine
does not record
messages.
1. The answer machine may
be turned off.
2. The memory may be full.
3. Answer mode may be set to
ANSWER ONLY.
1. Switch the answering machine on.
2. Delete some messages.
3. Change the mode to ANSWER & REC.
Cannot access
messages remotely.
1. Remote access may be
switched off.
2. Wrong PIN is entered.
1. Switch Remote access on.
2. Enter the PIN once again.
Cannot record
outgoing message.
1. The memory may be full. 1. Delete messages.
Answering machine
stops recording
part way through a
message.
1. The memory may be full.
2. The maximum message
length is more than 2
minutes.
1. Delete messages.
NOTE
If none of the above solutions help, reset your phone by disconnecting the mains power from the base and removing
all batteries from handset/s. Reconnect after 15 minutes.
Pro_600_800.indd 29 2008-11-11 16:17:44