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TROUBLESHOOTING
Are you having trouble with your phone? Here are some answers to
common questions.
Problems Solutions
The phone does not work
at all
• Make sure that adapter and phone cord are
connected properly.
• Check that the batteries are fully charged
and installed properly.
• This phone does not work during power
failure.
The phone does not ring
• Make sure the adapter and the phone cord
are connected properly.
• Move the handset closer to the base unit.
• Make sure the handset (or base) ringer is
turned on.
There is no dial tone
• Check that the phone cord is connected
properly.
• Check the handset is fully charged.
• Move the handset closer to the base unit.
CID does not work
properly
• Check with your local phone company that
the CID service is subscribed to.
• Let the phone ring at least once before
answering.
The CIDCW call cannot
be answered
• Check with your local phone company and
select the correct recall duration
The empty battery icon
appears soon after the
batteries are charged
• Replace the batteries with new ones.
NOTES FOR OPERATION IN NEW ZEALAND
The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with the minimum
conditions for connection to its network. It indicates no endorsement of the
product by Telecom, nor does it provide any sort of warranty. Above all, it
provides no assurance that any item will work correctly in all respects with
another item of Telepermitted equipment of a different make or model, nor
does it imply that any product is compatible with all of Telecom’s network