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Troubleshooting
Problem Possible cause(s) Solution(s)
Bad audio quality (crackles,echo, etc.). 1. Interference from nearby electrical appliance.
2. Base unit is installed in a room with thick walls.
3. The handset is too far from the base unit.
4. If you have Broadband/ADSL you need an in line lter
(not supplied) connected where this product connects
to the phone socket.
5. Faulty telephone line.
1. Try a different connection point, one that is away from
other electrical appliances.
2. Install the base unit in a DIFFERENT room OR use
EXTENSION leads.
3. Move CLOSER to the base unit.
4. Ensure a in-line ADSL lter is installed on all phone
sockets between wall plate and your phone.
5. Contact your network service provider to check your
line.
Caller ID does not work. 1. Service not activated with your Network service
provider.
2. Caller ID service is activated but does not work or is
intermittent.
1. Check your SUBSCRIPTION with the SERVICE provider.
2. Ask your service provider to reset your caller ID
service.
Phone does not ring when a call comes in. 1. The ringer is off.
2. Too many phones are sharing the same phone line.
3. Base unit not plugged in.
1. Turn ON the ringer.
2. Disconnect some of the phones from the phone line.
3. Check base unit CONNECTIONS.
Keypad does not work. Keypad may be locked. UNLOCK the keypad.
Busy tone + in use light on. 1. Other handset may still be connected.
2. Check power supply connection.
1. Check ALL handsets and END all calls.
2. Check CONNECTIONS to wall and base.
Handset registration fails continuously. The base memory may be fully charged. Delete un-used handsets and try again.
Cannot make/answer a 2nd call. 2nd call service can be activated. Check with your service provider. Check the recall
selection is correct.
The battery icon
=6C9H:I&
%+$%.&(/(*
is not scrolling when the handset is
placed on the base.
1. Bad battery contact.
2. Dirty contact.
3. Battery is fully charged
1. Move the handset slightly.
2. Clean the battery contact with a dry cloth.
3. Its ne to leave on the base when fully charged.
A phonebook entry cannot be stored. The phonebook is full. Delete any unused entries to free memory.
Troubleshooting