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TROUBLESHOOTING GUIDE
Problem Possible Cause Action Taken
Programming
Display
NOT AVAIL
RF Interference occurs
during programming.
Retry the programming; if possible move closer
near the phone base station.
Interference during
communications
Out of range or close to
other electrical
appliances
Check the handset is not emitting the out of range
warning tone. If close to other electrical device
move away. You may need to reconsider the
location of your phone base if this problem
persists.
Entries will not be
accepted in the
PHONEBOOK.
Phonebook is full Up to 25 names and numbers can be stored in the
phone phonebook. Delete some of the older
entries to make more space for new one.
Time reset to 12:00 The base power was
removed or base was
reset.
If the base power was interrupted, the time will also
reset or perform Default. Please set the time again.
phone is in strange
mode
Multiple selection from
the Menu Structure.
Reset all the user-set features to the factory
DEFAULT.
The base unit may not be
correctly connected.
Ensure the base unit is correctly installed and
connected. Make sure that the power is On.
Network Failure Try making a call from another telephone.
If unsuccessful, contact your network supplier.
phone cannot make
call
If connected to PBX Make sure you have entered the correct PBX
access code in PBX feature of phone
Base Station does
not function
Error in connection or
lack of power supply.
Ensure that the Adaptor power has been properly
plugged into the power socket and the power is
turned on. Ensure that the AC power should
match the Adapter AC voltage.
Battery pack may not be
installed correctly.
Ensure that the batteries have been correctly
installed. Follow the polarity marking of the battery
and the drawing on the handset battery
compartment.
Handset does not
function
Battery may need further
charging
If phone does not work when first connected,
charge the handset for the recommended charging
period.