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How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the
Nortel Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, you can:
• download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge
Base for answers to technical issues
• sign up for automatic notification of new software and documentation
for Nortel equipment
• open and manage technical support cases
Getting Help over the
phone from a Nortel Solutions
Center
If you do not find the required information on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can obtain help
over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, to obtain the phone number for your region go to
www.nortel.com/callus
Getting Help from a specialist by using an Express Routing
Code
Use the following procedure to access some Nortel Technical Solutions
Centers, you can use an Express Routing Code (ERC).Your call is routed
to a specialist in your Nortel product or service. Use the following
procedure to locate the ERC for your product or service, go to
www.nortel.com/erc