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Troubleshooting Your IP Phone 1220
146
Troubleshooting Your
IP Phone 1220
This section provides basic information about troubleshooting your
IP Phone 1220 if Virtual Office causes a problem. For additional help, see
“How to get help” on page 21.
Virtual Office
Table 10 on page 146 lists error messages and describes actions to
correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 4)
Displayed
message
Probable cause Action
Busy, try again Remote IP Phone is
active (not idle).
Wait for remote IP
Phone to become idle
and try again.
ACD is logged on. Log off ACD IP Phone
before you initiate
Virtual Office from
another IP Phone.
Make Set Busy is
inactive on ACD IP
Phone.
Configure Make Set
Busy active on ACD IP
Phone.
Invalid ID (1) Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper database.
Notify system
administrator.