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6. If you still experience problems, contact your IT administrator for
additional support. Please add the log files to your support request.
- To locate the log files, open Programs>File Explorer and browse to
the My Device>TELKOM Ventus Mobile folder. The log files are named
EXMController.txt and ExmTransprt.txt. If there are similar files with
the extension .old, please provide these also.
Frequently Asked Questions
Q: How do I prevent my data from falling into the wrong hands if my
device is stolen?
A: To minimise the security risk resulting from theft you can do the
following things:
• In Settings>Password you can set your device to lock and
ask for a password if it is unused for a time.
• You can report the theft to your administrator, who can
remotely clear the data synchronized to the device (emails,
contacts and calendar).
• For enhanced security it is possible to use third party data
encryption software.
30 PT. Telekomunikasi Indonesia, Tbk.