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General Information
Introduction
Welcome to the NEC Xen Mail and Xen Mail Lite digital voicemail! As both the
Xen Mail and Xen Mail Lite have common features, this guide will only make
reference to the Xen Mail. This guide describes the system’s features and
details the steps you need to take to make Xen Mail a working partner in your
day-to-day business. Throughout this guide, you will find numerous tips and
shortcuts designed to help you get the most from Xen Mail.
Typical system operation is presented here. Be sure to consult with your Xen
Mail System Manager for any special features or functions that may apply to
your particular application.
Automated Attendant
The Automated Attendant serves as a receptionist, answering and routing
incoming calls automatically. Callers hear an opening greeting for your
company that gives them instructions and options. If a caller does not know
the extension number, the Automatic Directory can route the call by the
person’s name. When your extension is busy or you are not available to
answer the call, Xen Mail can connect the caller to your Voice Mailbox
automatically.
Voicemail Access
The Xen Mail system can be accessed 24 hours a day from any touchtone
telephone in or out of your office. Your System Manager has assigned a
Personal ID number to you. You will need this number when calling the Xen
Mail from any phone but your own.
The Conversation
The NEC Xen Mail system is based upon a conversation about your Voice
Mailbox. Each time you enter your Voice Mailbox, you will be asked a series of
questions relating to these topics:
- Checking messages
- Leaving messages
- Reviewing/redirecting messages
- Changing setup options
Answer questions with a simple reply by dialling
1 for YES or 2 for NO.
In addition, by dialling Quick Key numbers, you may advance directly to a
specific topic.
Setup Options
Once your mailbox has been opened, you may change various options, such as
your Greetings, Message Groups, Transfer and Message Delivery Options and
Personal Options.
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