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Place A Call On Hold
Transfer A Call To A Co-worker
To place your call on System (Regular) Hold:
(Your co-workers can pick up calls you place on System Hold.)
1. Press
HOLD.
– While an outside call is on Hold, the line key will flicker (green).
– While an Intercom call is on Hold, your INTERCOM key will flicker (green).
– A call you leave on Hold too long will recall to you. If you don’t answer the recall from an outside
call, it will then ring your co-workers.
– Your co-workers cannot pick up an Intercom call you place on Hold.
To place your outside call on Exclusive Hold:
(Your co-workers cannot pick up calls you place on Exclusive Hold.)
1. Press HOLD twice.
To pick up an outside call on Hold:
1. Press the flashing line key.
To pick up an Intercom call on Hold:
1. Press the flashing INTERCOM key.
To Transfer your call to a co-worker:
(If you have a Hotline Feature Key for your co-worker, press it and skip to step 3.)
1. While on a call, press TRANSFER.
– To Transfer the call directly to your co-worker’s mailbox, press V-MAIL before going to step 2.
2. Dial your co-worker’s extension number.
3. Do one of the following:
– If you did not press V-MAIL after step 1, you can alternately press it here to send the call to
your co-worker’s mailbox.
– Announce the call and hang up.
– Hang up to have the Transfer go through unannounced.
4. The transferred call will recall to you if it is not picked up.
– If you don’t answer the recall, the call will ring your co-workers.
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