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Answering and Placing Calls
Page 20 Mitel
®
8560/8660 Phone User Guide – Issue 13, September 2009
Off-Hook Voice Announce
Off-Hook Voice Announce
2
allows you to talk to the phone user on his or her handsfree
speakerphone, even though the user already has a call in progress on the handset.
To use Off-Hook Voice Announce:
Do not hang up. After the busy signals stop, you are automatically connected and may
speak. (If you hear music or if the phone is in DND mode, your off-hook voice announce
call will not go through.) This feature is not available if your phone has the Ring Intercom
Always feature enabled.
Placing External Calls
The following sections describe features used when placing external calls.
To place an external call:
1. Press the OUTGOING button, an unlit CALL button, or enter the Outgoing Call access
code (the default code is 8).
2. Dial the number.
Depending on system configuration, you may also be able to use one of the following methods
to select an outgoing line:
• Enter the Select Line Group feature code. The default codes are 92001 to 92208.
• Enter the Automatic Route Selection (ARS) feature code. The default code is 92000.
Contact your system administrator for more information about using Single Line Group or ARS
access codes.
Redialing a Number
You can quickly redial the last external number dialed. Although most phones are programmed
to redial the last number dialed, your system administrator can program your phone to redial the
last number saved. You cannot redial extension numbers.
To use Redial, do one of the following:
• With or without the handset lifted, press REDIAL. The system automatically selects a line
and dials the number.
• With or without the handset lifted, press OUTGOING or the Outgoing Call menu button
and then the REDIAL menu button. The number is dialed.
To use the Last Number Saved feature:
• To save the last number dialed: While the phone is idle or while listening to intercom dial
tone, press REDIAL. LAST OUTSIDE NUMBER SAVED appears.
• To redial the saved number: After selecting a line, press REDIAL. The number is redialed.
2. Applies to 8560 Telephones only. This feature may or may not be enabled for your system.
NOTE This feature is not available on the 8660 IP Phone.
NOTES
If you cannot place an external call because all outgoing lines are busy, you
can request a callback, which prompts the system to contact you when a line
is available. See “Requesting a Callback (Queuing the Phone)” on page 19.
If you are prompted for an account code (indicated by a single beep), you
must enter an account code before you can place your call. See “Using
Account Codes” on page 25.
NOTE
If there is no redial number available, the display shows NO NUMBER
TO DIAL.