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Mitel
®
8528 Telephone User Guide – Issue 2, June 2010 Page 65
A
About Your Telephone 2
Account Codes 30
Account Codes, using 30
ACD Hunt Group Wrap-Up Timer, stopping 56
ACD Hunt Groups
logging in 55
logging out 56
Additional Programmable Buttons 16
Agent ACD Hunt Group 55
Agent Help
accepting 58
rejecting 58
requesting 57
Agent Help Calls
accepting 58
rejecting 58
Agent Help Calls, accepting or rejecting 58
Agent Help, requesting 57
All Parties on Hold, placing 38
Angle
adjusting 9
viewing 9
Angle, adjusting 9
Audio Problems 62
Automatic Access, using 23
Automatic Call Access, using 23
Automatic Trunk Answer 24
Automatic Trunk Answer, using 24
B
Background Music
background 12
listening to 12
Background Music, listening 12
Barge-In, using 59
Button Assignments, viewing 20
Buttons, feature 4
C
Call Forward
manual 34
system 34
using 34
Call Logging, using 40
Call Logs, using 40
Callback (Queuing the Telephone), requesting 25
Callback, requesting (queuing the telephone) 25
Caller ID Information 33
displaying 33
viewing 33
Calls
answering 23
camping-on to telephone 25
conference, placing 37
emergency, placing 24
external, placing 26
forwarding 33, 34
logs, using 40
monitoring 58
muting the microphone 31
picking up (reverse transferring) 33
placing 24
placing internal (IC) 25
recording 39
redirecting 24
redirecting incoming 24
stealing 58
telephone, queuing for 25
transferring 32
waiting 23
Calls On Hold, placing 32
Calls to External Numbers 33
Calls to External Numbers, transferring 33
Calls to Other Extensions, transferring 32
Camp-On, using 25
Characters, entering dialpad 13
Codes
account 30
default system access 17
feature, default 17
Outgoing Call access 24, 26
Comfort and Safety Tips 6
Conference
dropping 37
ending 38
transferring 37
Conference Calls
adding a party to 37
dropping out of 37
ending 38
placing 37
transferring 37
Index