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Using the Voice Mail System
15
To call another extension when you are logged in your personal mailbox:
1. Press to transfer to the Auto Attendant.
2. Dial the extension you want to reach. If Name Dialing is enabled on the system, you can
use the keypad to spell the name of the party you want to reach.
Name Dialing
When enabled, the Name Dialing feature allows you to reach a mailbox user from the Auto
Attendant by dialing the user's name on the keypad. The system can be configured to dial by
last name or by first name. Up to 6 letters of the name can be entered. If there is more than
one match, the Auto Attendant lists the names of the matches along with the key to press to
call each match.
To dial by name:
1. Press to transfer to the Auto Attendant.
2. Dial .
3. At the prompt, enter the name using the keypad (press 2 for A, B or C, press 3 for D, E or
F, etc.). You can enter up to 6 letters.
4. If a unique match is found, the Auto Attendant transfers you to the user.
If more than one user name start with the letters entered, the Auto Attendant lists the number
of matches, then reads each match's name or number followed by the keypad number to
enter to be transferred to that person.
For example:
You are trying to reach James Jones. When you press 9 in the Auto Attendant, you hear
“You can enter up to 6 letters of the person's last name, using 7 for Q and 9 for Z”. You
enter 5 6 6 3 7 for JONES. There is only one voice mail user with the last name spelled by
the letters 5 6 6 3 and 7, and you hear “You are being transferred to James Jones”, and
the Auto Attendant transfers you.
You are trying to reach Jamal Singh. When you press 9 in the Auto Attendant, you hear
“You can enter up to 6 letters of the person's first name, using 7 for Q and 9 for Z”. You
enter 5 2 6 for JAM and wait. There is more than one user with the first name starting with
the letters on 5 2 and 6, and you hear “3 matches were found. To reach Jamal Sing, press
1. To reach James Jones, press 2. To reach Janette Beauchamps, press 3". You press 1
and the Auto Attendant transfers you.