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General Information
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An Announcement can be up to four minutes long.
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In the Announcement, you can offer callers the option of pressing
*4 (to repeat this Announcement), *7 (to return to the Main Menu),
*8 (to transfer to an extension), or 0 (to transfer to the
programmed Dial 0/Timeout Extension). After playing the
Announcement, the system waits five seconds to allow the caller
to press one of these digit. If the caller does not press a digit, the
system hangs up.
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Let callers know they can switch to the Primary Language while
listening to the Announcement. For example, “For English, press
* 1.”
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Announcements can supply frequently requested information so
that your staff is free to assist customers or to perform other
tasks more efficiently.
Completing this Form
Write the Announcement and its number in the space provided.
Recording the Announcement(s)
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To record the Announcement, dial
3
from the Programming Main
Menu.
Announcement # ______ :
Announcement # ______ :
(Copy this form for each Automated Attendant. Save the original blank form for future use.
(Check a number to indicate for which Automated Attendant this form is used.)
Automated Attendant: 1 2 3 4
Form 3B: Automated Attendant Announcement—Secondary Language
Required for Bilingual Mode only if Selector Code transfer is set to Announcement