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General Information
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The Night Menu Prompt plays to callers when the VMS Hunt
Schedule is set to Always or Night Only and Night Service is on.
The Night Menu Prompt and the Day Menu Prompt use the
same
Menu Definition.
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The Night Menu Prompt should contain a welcome and a list of
menu options.
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The welcome should introduce the company. For example,
“You have reached the Any Travel Agency. Our hours are 9 AM to
5 PM, Monday through Friday.”
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If the system is set for Bilingual Mode, let callers know they can
switch the language they hear while on the call. For example,
“Para español, marque * 1.”
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The menu options should contain instructions that correspond to
the Menu Definition set up on Form 3.
– If callers can dial extension numbers (Direct Extension
Transfer), the prompt should instruct callers to dial the
extension number. For example, “If you know the extension of
the person you want to reach, dial it now and leave a
message.”
– If callers can dial a single digit to transfer to an extension or
group (Selector Code Transfer), to a mailbox (Mailbox
Transfer), or to a Centrex number (Centrex) Transfer), the
prompt should provide instructions such as “To leave a
message for Pat, press 6.” Keep in mind that there are no
group mailboxes.
– If Selector Code 9 is left as the default, the prompt should
instruct callers to press 9 to leave a message with the
receptionist.
Completing this Form
Write the message that you want callers to hear when they call after
normal business hours, including instructions to the caller for
selecting menu options.
Suggested options include:
■
“Dial 9 or remain on the line to leave a message.”
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“To hear this menu again, dial * 4.”
Recording the Night Menu Prompt
■
To record the Night Menu Prompt, dial
3
from the Programming
Main Menu.
Automated Attendant: 1 2 3 4
Form 5: Night Menu Prompt—
Form 5: System Language or Primary Language
Required if VMS Hunt Schedule is set to Night Only or Always
(Copy this form for each Automated Attendant. Save the original blank form for future use.
(Check a number to indicate for which Automated Attendant this form is used.)