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Troubleshooting
What To Do If You Have Trouble With Your System:
For
SPIRIT
Communications Systems purchased from AT&T, a customer “hotline”
(1-800-628-2888) is available to help you if you have questions about or trouble with your
system. If you need assistance from the hotline, please follow these instructions BEFORE
calling the hotline number. If you have purchased your system from an authorized dealer,
these procedures will provide helpful information to have available before you contact
your dealer.
Run the controller test (see page 16). At the end of the test, do not hang up the handset
until you have observed the HFAI, MESSAGE, MUTE, and SPEAKER lights. Make
a note of whether each of those lights is on or off and have the information available
when you contact the hotline.
If a telephone is not working properly, exchange it with a working telephone set. You
may also check telephone cords, handsets, and handset cords by swapping them with
working components.
If you think the wiring may be at fault, take the inoperative telephone to the controller
and plug it directly into the corresponding station jack. If it works there, the wiring
between the controller and the telephone set is at fault. To check the station jack,
plug the inoperative telephone into a station jack that you know is working.
Check the network interface jacks (where the telephone company lines come into your
company) by plugging a working standard telephone (NOT a
SPIRIT
telephone set)
directly into the jack. If the telephone does not work, call your local telephone company.
Optional Accessories
The controller has jacks for a music on hold source, external alert, and a public address
system. The music on hold source requires an RCA-type phono plug. The line level for
Music-On-Hold is one volt. A volume control for the music source is located next to the
music jack on the controller.
NOTE: Users of equipment that rebroadcasts copyrighted music or other material may be
required to obtain a license from a third party such as ASCAP or BMI.
Replacement Parts
You may order the following SPIRIT Communications System equipment.
Part
Order Number
6-Button Telephone
3130-006A
24-Button Telephone
3130-024A
308 Controller
6030-308
616 Expansion Unit
60301A
Handset 10399X
Handset Cord—6 feet
10239X
Handset Cord—12 feet 2725-OILM
Handset Cord—25 feet
10241X
Telephone Cord—7 feet
10090X
Handset Cord—9 feet
105635437
Call:
AT&T Sourcebook
Number: 1-800-451-2100
Hours:
8:00 am to 5:00 pm in all U.S. time zones.
Customer Installation Instructions
17