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Some telephone systems (such as Rolm) do not use the standard dial tone, and your modem or fax/modem may not recognize
the nonstandard tone as a dial tone.
This command is also useful when the system being used will not accept autodialing (refer to Chapter 4). Table 3-1 on page 6
lists some telephones that do and do not support autodialing.
______________________________
Autodialing ________________
Some telephone systems will not support autodialing (the ability to have the modem/fax dial the number of the system you are
trying to connect with). You can perform a simple test to find out if the phone system the KONEXX product is connected to will
support autodialing. The test is accurate for about 95% of the phone systems and is only viable in the United States. The test is
referred to as the dial tone time out test (DTT) and is performed as follows:
1.
Lift the telephone handset from cradle and access an outside line, this may involve dialing a prefix such as a “9” on the
telephone.
2.
Listen to the dial tone until it times out. The dial tone should time out within 15 seconds.
3.
After expiration of the dial tone, one of the following should be heard:
a. Recorded Operator message - this message will usually be “If you’d like to make a call, please hang up and try again...”
b. Error Tone - the error tone may sound like a fast busy signal, a alternating high - low tone or dead silence.
If the result of the DTT is the recorded operator message, there is a 95% probability that the phone system will support
autodialing with the KONEXX product. If the result of the DTT is an error tone, there is a 95% probability that the phone system
will not support autodialing with the KONEXX product unless the phone system is programmed for direct trunk access.
Approximately 65% of the phone systems that require the dialing of a prefix such as a “9” or some other number to dial out of
the building, will require the prefix to be dialed manually (using the keypad of the phone) prior to having the modem/fax dialing
the rest of the number.
______________________________
Calling Technical Support________
In the unlikely event you encounter a problem with your KONEXX Office Konnector and the tips in this chapter do not help you
resolve the problem, please call KONEXX's Technical Support.
Our knowledgeable Technical Support staff is available to answer your questions Monday through Friday, 7:30 until 4:30 Pacific
Standard Time. The telephone number is:
(858) 622-1400
Please have the following information available when you call so we can better assist you:
♦ KONEXX model number
♦ Telephone manufacturer, model name or number
♦ Modem or fax/modem manufacturer, model name or number
♦ Communication software used
If possible, call us on the telephone which has the KONEXX product connected, so that we may perform diagnostics on the
same telephone.
You can also send questions and comments to our 24-hour fax line: (858)550-7330
Our goal is to make you a satisfied customer.