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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 45 of 73
ACD Agent ID Programming
The “ACD Agent IDs” programming option appears in
the main screen (shown on page 6–23 of the manual)
when you select System-Wide Programming. The new
option is located between “Account Code Information”
and “ARS Programming.” The abbreviated command
for ACD Agent IDs is “AGID” (other abbreviated com-
mands are shown on page 6–25 in the manual).
New program planning sheets for Hunt Groups and
Agent IDs are included on page 49.
When you select the ACD Agent IDs option from the
System-Wide Programming menu, the window shown
above appears. Use the following procedures to create,
program, or delete Agent IDs.
PROGRAM or CREATE: To create a new ACD
Agent ID, select the Create command button. Or, to
program an existing Agent ID, highlight the Agent ID
to be programmed and select the Program command
button. The Window at the right appears:
•
AGENT ID/PICK AGENT ID: Enter an Agent ID
number of up to five digits. If desired, you can use
the Pick Agent ID command button to view a list of
available numbers and select your Agent ID from
the list. (Do not enter the same number as an exist-
ing Agent ID, or you will receive an error message
when you try to exit.)
•
DESCRIPTION: Enter a description for the Agent
ID. You can use up to 20 characters.
•
OK/CANCEL: When you have entered the Agent
ID and its description, select the OK command but-
ton to exit and save the information. Or, to exit
without saving your entry, select the Cancel com-
mand button.
DELETE: To delete one or more Agent IDs, select the
Delete command button. A window appears as shown
on the next page.