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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997
Page 44 of 73
TO LOG IN TO ONE OR MORE HUNT GROUPS USING THE ACD
AGENT LOGIN FEATURE CODE:
(1) While on or off hook (single-line users must lift
the handset), enter the ACD Agent Login fea-
ture code (326). The display shows AGENT
LOGIN ACD NUMBER.
(2) Enter the pilot number of the desired ACD hunt
group. (Or you can press # to log in to several
ACD hunt groups at once.)
If you entered an invalid hunt group number, the
display shows NOT AN ACD HUNT GROUP
and you hear reorder tones.
(3) The display shows AGENT LOGIN AGENT
ID. Then do one of the following:
To log into to ACD hunt group(s) using
Agent IDs: Enter your Agent ID. The dis-
play shows AGENT LOGGED INTO ALL
ACDS. You are logged into only the ACD
hunt group(s) that you requested in step 2,
that use the Agent ID that you entered in
this step. If another Agent ID is already
logged in at this station, you hear reorder
tones and the display shows DIFFERENT
AGENT ID ALREADY USED. You must
have the other agent log out before you can
use that station.
To log into to ACD hunt group(s) that do
not use Agent IDs: Press #. The display
shows AGENT LOGGED INTO ALL
ACDS. You are logged into only the ACD
hunt group(s) that you requested in step 2,
that do not use Agent IDs.
If you were already logged in, the display shows
ALREADY LOGGED INTO <hunt group>.
If you are not a member of the entered hunt
group, the display shows NOT AN AGENT IN
THIS HUNT GROUP and you hear reorder
tones. Start over.
(4) If off hook, hang up. Repeat this procedure to
log into additional ACD groups, if necessary.