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Cannot make a SkypeOut call.
• You may not be subscribing to this service. You need to have
SkypeOut credit to use this service. You can buy SkypeOut credit at
www.Skype.com.
• You are out of Skype credits. Check your available Skype credits via
Service/ Skype Credit.
SkypeOut call does not reach the person intended.
• You may not have stored your country code. Check that your country
code is registered via Settings/ Phone settings/ Region/Country
code. You may also need to check your area code via Settings/
Phone settings/ Region/ Area code.
• For an international call, you may have dialled the country code
incorrectly, please hold “0” until the display shows “+”, then dial the
number starting with the country code.
Cannot send voicemails.
• You may not be subscribing to this service. You can buy SkypeOut
voicemail service at www.Skype.com. Check if your voicemail is
active via Service/ Voicemail.
Landline and mobile phones cannot call me via SkypeIn.
• You may not be subscribing to this service. You can buy SkypeIn
service at www.Skype.com.
• You may be out of Skype credits. Check your status via Service/
SkypeIn.
• People calling your SkypeIn number may not wait long enough
before they hang up. People calling you should allow the phone to
ring at least five times before they hang up.
Cannot call via my landline connection.
• The base station is may not be connected to your landline. Connect
the landline to your base station.
• The landline may be out of order. Check your landline connection
with another traditional phone if available and hear if there is a
dialling tone. If not, contact your landline provider.
• The base station may not be turned on. Turn on the base station.
Cannot access the main menu Contacts.
• You may be signed out from Skype. All contacts are stored in your
Skype. Please sign in via Status/ Sign in to Skype. You can still place
landline calls without a Skype connection.
Cannot see if a Skype contact is online as his or her online status is always
shown as .
• The contact in question may not have been authorized. Send an
Authorization request: From Contacts, select Option/ Advanced/
Request details. Whenever a person has accepted your request, you
will be able to see his or her online status.
The main menu Skype Call History is suddenly empty.
• You may be signed out of Skype.The Skype call History list is deleted
whenever you sign out. Sign in via Status/ Sign in to Skype. Please
note: Old Skype call details will not be restored at the next sign in.
Landline call history will always be kept.