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109BusinessPhone – Ericsson Dialog 4422 IP Office
Glossary
Information
Internal callers are informed about absence
and time of return. External callers are diverted
to the operator, where the same information is
available. Information can be of two kinds:
• Pre-programmed text information.
• Voice information.
Intrusion
To intrude on an ongoing call when a requested
extension is busy. See section “Outgoing Calls”
on page 28.
Least Cost Routing
A function that automatically selects the
cheapest way to connect your external call
(not necessarily the shortest distance).
Mailbox
The mailbox system controls the messages
that are left for or sent by you when you are
absent. See section “Mailbox System” on
page 55.
Message
A message can be sent to any extension. This
is useful when you receive the busy tone or get
no answer. There are two kinds of message:
• Call Me message.
• Voice message.
See section “Send Message” on page 43.
Mute
To switch the microphone temporarily off.
See section “During Calls” on page 37.
Password (System)
A four-digit code needed to e.g. retrieve
messages from the mailbox system or to enter
the DISA system. You can set your own
Password. See section “Change Password” on
page 62.
PBX
Private Branch Exchange. Your telephone
switching system (e.g. BusinessPhone 250).
Pre-defined text
Pre-programmed absence information.
See section “Absence Information” on
page 51.
SOS calls
SOS calls can be made even if the user is
logged off.
See section “Option 1 - SOS call function is
enabled:” on page 22.
Third party
A third connection (person), which can
be included in an ongoing two person
conversation. The connection can be
internal or external.
See section “During Calls” on page 37.
Tie line
An external line from the private network.
Transfer
During an internal or external ongoing call you
can make an inquiry and then transfer the call
to another party (internal or external).
See section “During Calls” on page 37 and
“Useful Hints” on page 107.
Trunk line
A trunk line is the same as an external line. Can
be either digital, analog or IP based.