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10.14 Using The Special Attendant Buttons
In addition to the many feature buttons the system can make available to
any station, the DXP provides the attendant position with several
special-purpose feature buttons to enhance call processing. These
special-purpose buttons are described below:
Alternate Button: When an attendant presses this button, all calls
normally routed to his or her telephone are then routed to an alternate
attendant’s telephone instead. In some cases, your alternate attendant
will be able to route all calls to a third alternate attendant.
Both Button: This button provides a means for an attendant to establish
a conference between the attendant’s station, a current call, and the last
call that was placed on hold.
Overflow Button: When an attendant presses this button, calls that
normally ring at the attendant’s telephone also ring at an overflow
attendant’s station.
Queue Button: When multiple calls are ringing or are on hold at an
attendant’s station, the system places them in a queue. The attendant can
use this button to determine how many calls are queued awaiting service.
Serial Call Button: When a caller wishes to speak to more than one
person, the attendant uses this button to place the caller in a serial mode
of multiple transfers to each desired party. In the serial mode the system
automatically transfers the caller to another party as soon as a present
party hangs up. The system places the caller in the serial mode as soon as
the attendant hangs up.
Test/Busy Button: This button provides the attendant with a means to
test the status of specific lines. Attendants can use this button to
determine whether individual lines are idle, busy or on hold. When this
button is used, the line is seized if it was idle.
Using The Attendant Features GCA70–250
10 – 30 LCD Speakerphone Reference Manual