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1616 IP Telephone End User Guide | 19 | Page
Troubleshooting
Problem Solution
A feature does not work as noted in the
book.
1. Reread the procedure and try again.
2. For many features you must lift the handset before you can
use the feature.
3. Check with your system manager to be sure this feature is
administered on your telephone.
The telephone does not ring. 1. Set the ringer volume to a higher level.
2. Place a test call from another extension to your extension.
3. If there is still a problem, see your system manager.
Glossary
activate
To begin or turn on the operation of a feature.
attendant
The person who handles incoming and outgoing calls at the main console.
AUDIX
Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers' messages and reporting
Leave Word Calling messages.
Call appearance button
A button used exclusively to place, receive, or hold calls. It has an assigned extension number and is equipped with a red in-use light and a green status light.
console permission
The authorization (from your system manager) to initiate Call Forwarding All Calls for an extension other than your own.
coverage
Automatic redirection of calls from an unanswered phone to another phone. Redirection could be to the extension of a receptionist, secretary, co-worker,
AUDIX, or message center. A person who provides coverage is a covering user.
dial pad
The 12 pushbuttons that you use to dial a number and access features.
enhanced list
One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers useful to all system members, and
stores each of those numbers as a 1-, 2-, or 3-digit list item.
extension
A dialing number of 1 to 5 digits assigned to each phone connected to your DEFINITY Communications System Generic 1 or Generic 3 switch.
feature
A special function or service, such as Conference, Hold, Send All Calls, etc.
feature code
A dial code of 1, 2, or 3 digits that you use to activate or cancel the operation of a feature.
group list
One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers useful to members of a specific group,
and stores each of those numbers as a 2-digit list item.
handset
The handheld part of the telephone that you pick up, talk into, and listen from. This is sometimes called the "receiver".
message retriever
A person authorized by the system manager to retrieve messages for other users.
off-hook
When the handset is removed from the cradle (for example, when you lift the handset to place or answer a call), or speaker is on.