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Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Cannot register a handset to a base
• You can register a total of 5 handsets to your BT Synergy 4100 base and you can register
your BT Synergy 4100 handset to up to 4 bases. Check that you have not exceeded the
limits.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid
interference when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if
you still experience problems.
Base charging light not working
• Try cleaning the charging contacts on the base.
• Check that the mains power is correctly connected.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Synergy 4100 can interfere with other electrical equipment if it is
placed too close. It is recommended that you place your BT Synergy 4100 at least one
metre away from electrical appliances or metal obstructions to avoid any risk of
interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Synergy Helpline
on 0870 605 8047 or email bt.helpdesk@suncorptech.com.
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