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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
General information
26
Guarantee
Your Synergy 2110 is guaranteed for
a period of 12 months from the date of
purchase.
Subject to the terms listed below the
guarantee will provide for the repair
of, or at BT’s or its agent’s discretion,
the option to replace the Synergy
2110, or any component thereof,
(other than batteries), which is
identified as faulty or below standard,
or as a result of inferior workmanship
or materials. Products over 28 days
old from the date of purchase may be
replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or
any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the
product, prior to returning your
product, please read the Help section
beginning on page 24, or contact the
Synergy 2110 Helpline for assistance:
Helpline 0845 6021041, 9am to 5.30pm
Monday to Friday.
In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
Outside of the 12 month guarantee
period:
If your product needs repair after the
guarantee period has ended, the
repair must meet the approval
requirements for connection to the
telephone network. We recommend
that you call the Helpline and ask for
details of our recommended repairers.
Instructions for returning the product:
If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
packaging. Please remember to
include all parts, including line cords,
power supply units, and the original
batteries. (Please note that we cannot
take responsibility for goods damaged
in transit.) Please obtain and keep
proof of posting from the Post Office.
GENERAL INFORMATION