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BT Domus – Issue 2 – Edition 4 – 22.08.07 – 8314
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Domus can interfere with other electrical equipment if it is placed too close. It
is recommended that you place your BT Domus at least one metre away from electrical appliances
or metal obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Domus Helpline on 0870 605 8047 or
email bt.helpdesk@suncorptech.com.
Possible problems with text messaging
Text messages cannot be sent and screen displays
Sending Failed
• The base station power supply or telephone line cord might not be properly connected.
• Check that the base station power supply is plugged into the mains socket and switched on and
that the telephone is plugged into the telephone wall socket.
• There might be a fault on the line. Check your telephone line is working properly.
• You might have deleted the Service Centre number in error. See page 55 for instructions on how
to enter the number.
• Check service centre number is correct including 1470P prefix (this is for BT lines. If you have
another network provider please check the prefix number with them). In order to send and
receive text messages you must not withhold your number. If you normally withhold your number
the 1470 prefix presents your number for you.
Help
8314 Domus UG [Iss.2Ed.4] 22/8/07 10:17 Page 64