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Within the 12 month guarantee period:
If you experience difficulty using the product,
prior to returning it, please read the ‘Help’
section beginning on
page 68, or contact the
BT Freestyle Helpline on 0870 240 3962,
9am–5.30pm, Monday to Friday and
9.30am–2.30pm on Saturdays, or email
bt.helpdesk@vtecheurope.com.
In the unlikely event of a defect occurring, please
follow the Helpline’s instructions for replacement
or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
contact BT’s approved repair agent, Helpdesk
Solutions on 08702 405 029 or a local qualified
repairer.
Returning your product
If the Helpline is unable to remedy your problem
they will ask you to return the product. Where
possible, pack the product in its original
packaging. Please remember to include all parts,
including the line cords, power supply units and
the original batteries. Please note that we cannot
take responsibility for goods damaged in transit.
Please obtain and keep proof of posting from the
Post Office or other carrier.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is
required so please keep your receipt.
Enter your base PIN here:
[ / / / ]
(See pages 62–63 for more information)
Enter your remote access PIN here:
[ / / / ]
(See page 50 for more information)
77General information
BT Freestyle 7150 – Edition 3.1 – 23.11.05 – 7130
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com