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Cannot send text
•
Check service centre number is correct including 1470 prefix, see page 37.
•
Check call barring (option 4) is not activated on your line if you have the call barring
service rented from BT.
Cannot receive text
•
Check service centre number is correct, see page 37.
•
Ensure you have subscribed to a Caller Display service and that it is active. You can
check this by noting if your phone displays data regarding your caller’s number when
you receive an incoming call.
Handset is registered to the SMS service and text has been previously sent and
received but you are now only receiving incoming messages as voice text
•
This may be due to your handset being de-registered. All you need to do is type Register
and send it to 00000. You will receive a confirmation message back. This assumes that
your Caller Display service is active and working on your line.
•
Messages sent to 00000 are not charged for.
Further help and advice for SMS related queries on BT lines:
•
BT Residential customers – call 151, choose option 2, when prompted by the Fault
Management Service select option 2, input your phone number on the handset and wait
to speak to a customer adviser.
71Help
BT Freestyle 7150 – Edition 3.1 – 23.11.05 – 7130
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com