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Call Waiting System Features - Page 57
IP Office (R3.0) 5620SW + EU24 User’s Guide System Features - Page 57
40DHB0002USEP – Issue 1 (13th January 2005) Call Waiting
Call Waiting
Call Waiting tells you if another call arrives while you are already making a call by
providing call waiting tone. If you hear the call waiting tone, either end your current call
or put the caller on hold. The waiting call should then ring.
• To turn call waiting on use the code *15; to turn it off use *16.
Call Forwarding
Your calls can be forwarded to another extension or an external number either when
you are away from your desk (on no answer), when your extension is busy, and all
calls (for example when you go on holiday).
• To switch forward direct station (i.e. not Hunt Group*) calls on dial *01, to switch it
off dial *02.
• To switch forward on busy on dial *03, to switch it off dial *04.
• To switch forward on no answer on dial *05, to switch it off dial *06.
• To set the number to which your calls are forwarded dial *07*201#, forwarding to
201 in this example.
* To forward Hunt Group Calls On/Off, use *50 and *51 respectively.
Diverting Calls
You can divert your calls to another extension.
Note: If you do not answer calls at the temporary extension, they are forwarded to
your own voicemail or call forwarding number.
At another extension:
• *12*N# from the extension you are temporarily using (where N is your extension
number). Hence, calls to your extension will be diverted to the extension you are
temporarily using.
• *13*N# to re-direct the calls back to your own extension, before you return to it.
At your own extension:
• *14*N# from your own extension (where N is the extension to which you want
your calls diverted).
• *14*# to cancel either feature from your own extension.
Do Not Disturb
You may choose to receive no calls at all or only those from particular callers on your
exceptions list:
To switch Do Not Disturb on/off (with or without exceptions):
• Dial *08 and to switch it off dial *09.
• Dial *10*N# to add a number to the exception list.
• Dial *11*N# to delete a number from the exception list.
Note: Your callers, other than your exceptions, either hear busy tone or are re-
directed to your voicemail.