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5402/2402 Phone User Guide Page 10
IP Office Issue 2d (10th October 2005)
Hold
If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can
then Hold the first call and answer the second call.
To put an existing call on hold:
Press
Hold or the Call Appearance button with the symbol against it. The symbol changes to ;
showing that the line is on hold.
Answer the second call by pressing the Call Appearance button with the
symbol against it. The
symbol changes to
; showing that the line is connected.
To return to the held call:
If you have a call in progress, then first put that call on hold as above.
To retrieve a held call, simply press the Call Appearance button with the
against it.
Notes:
After a pre-set time (defined by your System Administrator), you are reminded that you have a call on
hold by the
hold icon changing for a few moments to and the phone ringing.
If the system feature AutoHold is on (consult your System Administrator) then you can hold an active
call (
) by pressing the second call’s Call Appearance button ( ). If AutoHold is off, then pressing
the second call’s Call Appearance button (
) will drop the first call.
To transfer a held call see Transfer.