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Using Voice Mail
Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide November 2006
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To listen to a voicemail message while the message is being recorded
1. When the caller begins to record a message (after ringing stops), select the Lstn softkey.
You can hear the caller speaking, but the caller cannot hear you.
2. If you want to speak to the caller before the caller hangs up, select the Answ softkey.
You are connected to the caller, and any recording up to this point is saved.
To access your voicemail using any telephone
You can set voicemail options or retrieve the voicemail messages from any touch tone
telephone. You can set the voicemail options through voicemail prompts.
Note:
Note: To retrieve voicemail messages through the PSTN, the one-X Quick Edition
network must be equipped with a G10 PSTN gateway. For information about G10
PSTN gateways, see the Avaya one-X Quick Edition G10 PSTN Gateway
Installation Guide.
1. Using any touch tone telephone that has access to the one-X Quick Edition network, dial
the extension of your Quick Edition IP telephone.
2. Wait for voicemail to answer the call.
3. As soon as the greeting starts to play, press * on the dialpad.
4. When you are prompted for your voicemail password, enter the password followed by the
# key. The voicemail password is the same one that you use to access user options.
5. Follow the prompts to access and play voicemail messages and/or change options.
Tip:
Tip: To exit from voicemail or listen to the previous list of menu options at any time,
press * on the dialpad.
6. To end the call, hang up or select the End softkey.
Recording and Managing Personalized Voicemail Greetings
You can specify a number that voicemail dials if a caller dials 0 during your greeting (for
example, you can redirect the call to another phone or your mobile).
To record your name
This is the recording that is played when callers dial by name using the Auto Attendant.
1. Access the User Options menu (see Displaying the User Options Menu
on page 6.)
2. Select Voicemail on the User Options menu.
3. Select Record Name on the Voicemail Options menu.