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Additional phone features
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Note: Some IP Deskphones are configured as Virtual Office-only
telephones and have no assigned DN. However, these IP
Deskphones can still be used to make emergency calls. “Emergency
Calls only “ is displayed on the IP Deskphone display when not
logged in to Virtual Office. When the phone goes off-hook, dial tone is
available for emergency calls only. All other calls are restricted.
Troubleshooting Virtual Office
Virtual Office can display error messages on-screen. Table 10 lists error
messages and describes actions to correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 3)
Displayed Message Probable Cause Actions
Busy, try again Remote IP
Deskphone is active
(not idle).
Wait for remote IP
Deskphone to
become idle and try
again.
ACD is logged in. Log out ACD IP
Deskphone before
Virtual Office from
another IP
Deskphone.
Make Set Busy is
inactive on ACD IP
Deskphone.
Configure Make Set
Busy active on ACD
IP Deskphone.
Invalid ID (1) Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper
database.
Notify system
administrator.
Invalid ID (2) Incorrect User ID
entered.
Enter correct User ID.