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Appendix K
The answering
system does
not record
message.
• Make sure the answering system is on (see page 45).
When the answering system is on, the ANSWER ON
button should be lit on the telephone base.
• When the answering machine memory is full, it does
not record new messages until some old messages are
deleted.
• If you subscribe to voicemail service, change the number
of rings so that your answering system answers before
your voicemail (page 20). To determine how many rings
will activate your voicemail, contact your telephone
service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
Troubleshooting
The answering
system
announces “Time
and day not set.”
• You need to reset the answering system clock (see
page 44).
The answering
system does
not respond
to remote
commands.
• Make sure to enter your remote access code correctly
(see page 55).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
• The answering system may not detect the remote access
code while your announcement is playing. Try waiting
until the announcement is over before entering the
code.
• There may be interference on the phone line you are
using. Press dial pad keys firmly.