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78
Appendix K
The charge
light is off.
• Make sure the power and line cords are plugged in
correctly and securely.
• Unplug the unit’s electrical power. Wait for 15 seconds,
then plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
• Clean the cordless handset and telephone base charging
contacts each month using a pencil eraser or cloth.
My caller ID
isn’t working.
• Caller ID is a subscription service. You must subscribe to
this service from your telephone service provider for this
feature to work on your phone.
• Your caller must be calling from an area that supports
caller ID.
• Both you and your caller’s telephone companies must use
caller ID compatible equipment.
If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone lines, you
must install a DSL filter between the telephone base and
the telephone wall jack (page 6). The filter prevents noise
and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information
about DSL filters.
•
Troubleshooting
• Your telephone has voicemail indication that is separate
from the built-in answering system. If appears on
the display or the VOICEMAIL light flashes, then your
telephone has received a signal from your telephone
service provider that you have a voicemail message
waiting for you to retrieve from your telephone service
provider. Contact your telephone service provider for
more information on how to access your voicemail.
An envelope
icon
shows on the
display or the
VOICEMAIL
light is flashing
and I don’t
know why.
I cannot
retrieve
voicemail
messages.
• Your telephone has both a built-in answering system and
voicemail indication. They are independent features and
each alerts you to new messages differently (page 42). If
you subscribe to voicemail service from your telephone
service provider (charges may apply), contact your
telephone service provider for more information on how
to access your voicemail.