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Troubleshooting
The answering
system does
not respond
to remote
commands.
• Make sure your remote access code is correct (page 41).
• Make sure you are calling from a touch-tone telephone.
When dialing a number, you should hear tones. If you
hear clicks, then it is not a touch-tone telephone and
cannot activate the answering system.
• The answering system may not detect the remote access
code when your announcement is playing. Wait until the
announcement is over before entering the code.
• There may be interference on the telephone line you are
using. Press the dial pad keys firmly when dialing.
The answering
system does
not record
messages.
• Make sure the answering system is on.
• If the memory is full the system will answer after 10
rings and announce “Memory is full. Enter the remote
access code.” You need to delete some old messages in
order to make room for new messages.
The messages on
the answering
system are
incomplete.
• If a caller reaches the maximum recording time of four
minutes, for each message, the system will disconnect
and part of the message may be lost.
• If the caller pauses for more than seven seconds, the
system stops recording and disconnects the call.
• If the memory on the system becomes full during a
message, the system stops recording and disconnects
the call.
• If the caller’s voice is very soft, the system may stop
recording and disconnect the call.
The messages on
the system are
difficult to hear.
• Press VOL on the telephone base to increase the
speaker volume.
• If the telephone is not responding normally, try putting
the cordless handset in the telephone base. If it does
not seem to respond, try the following (in the order
listed):
1. Disconnect the power to the telephone base.
2. Disconnect the battery on the cordless handset.
3. Wait a few minutes before connecting power to the
telephone base.
4. Re-install the battery and place the cordless handset
into the telephone base.
5. Wait for the cordless handset to synchronize its
connection with the telephone base. Allow up to one
minute for this to take place.
Common cure
for electronic
equipment.
Appendix C