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Appendix D
58
Troubleshooting
• Make sure you plug the power and line cords in
correctly and securely.
• Unplug the electrical power. Wait for 15 seconds,
then plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
• Clean the cordless handset and telephone base
charging contacts each month with a pencil eraser or
cloth.
My caller ID isn’t
working.
• Caller ID is a subscription service. You must subscribe
to this service from your local telephone company for
this feature to work on your phone.
• The caller must be calling from an area that supports
caller ID.
• Both you and your caller’s telephone companies must
use caller ID compatible equipment.
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as far
away from the following electronic devices as
possible: television sets, VCRs, or other cordless
telephones.
• Do not install this phone near a microwave oven or
on the same electrical outlet. You might experience
decreased performance while the microwave oven is
operating.
• If you plug your phone in with a modem or surge
protector, plug the phone (or modem/surge
protector) into a different location. If this does not
solve the problem, re-locate your phone or modem
farther apart from one another, or use a different
surge protector.
• Relocate your telephone base to a higher location.
The phone might have better reception when
installed in a high area.
• If the other phones in your home are having the same
problem, contact your local telephone company
(charges may apply).
My calls cut in
and out while I’m
using my cordless
handset.
The charge light
is off.