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IN CASE OF DIFFICULTY
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If you have difficulty operating this phone, try the suggestions below.
For Customer Service, visit our website at www.telephones.att.com or call
1 800 222–3111. Please retain your receipt as your proof of purchase.
No Dial Tone
• Make sure all plugs are connected properly.Inspect the line cord
connections at the modular jack and at the telephone.Also inspect the
coiled handset cord connection at both ends.
• Check to make sure the phone is not on Hold.
• In the event of a power failure, Line 2 cannot be used. Use Line 1 to
make your call.
• In the event of a power failure, batteries must be installed for the
phone to dial out.
IMPORTANT: Do not change batteries during a power failure. If the
batteries are removed during a power failure, the phone cannot be
used until AC power returns, even if new batteries are installed.
• Unplug the telephone and connect it to another modular jack. If it still
does not work, and other telephones in your home are working,the
problem is with this phone.
Call Cannot Be Dialed or is Dialed Slowly
• This product comes set in touch tone mode. If you have pulse dialing
service, you cannot dial numbers with the phone set to touch tone.
Press O, then L or l, then select OK or DONE until the
screen displays DIAL MODE. The current selection is flashing. Use +
or - to select TOUCH TONE or DIAL PULSE,then use the softkey to
select OK.
• In the event of a power failure, batteries must be installed for the
phone to dial out or receive calls.
Difficulty Storing Numbers in Memory
Make sure you are pressing the correct sequence of buttons for storing in
one-touch and two-touch locations.
Telephone Does Not Ring
• Make sure the ringer volume is not turned off.
• If there are several other telephones on the same line, try
disconnecting some of the other telephones. Having too many
telephones connected can also create problems such as low ringer
volume or impaired sound quality during calls.