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If you have difficulty operating this phone,
try the suggestions below. If you still have
trouble, call 1 800 722-9125.
NO DIAL TONE
❥ Make sure all plugs are connected
properly. Inspect the line cord connections
at the modular jack and at the telephone.
Also inspect the coiled handset cord
connection at both ends.
❥ Unplug the telephone and connect it to
another modular jack.
CALL CANNOT BE DIALED
OR IS DIALED SLOWLY
If you have pulse dialing service, you can-
not dial numbers with the switch set to TT
(touch tone). Set the switch to DP (dial
pulse, or rotary), then hang up and dial
again.
LIGHTS/MESSAGE WINDOW PROBLEMS
❥ Make sure all plugs are connected
properly. Inspect the line cord connections
at the modular jack and at the telephone.
Confirm that the power cord is plugged
securely into an electrical outlet that is not
controlled by a wall switch.
❥ If the ON/OFF light flashes rapidly,
memory might be full. Listen to and
delete messages.
❥ If the ON/OFF light flashes rapidly, the
system might be set to Announce Only
(AO), and no announcement is recorded.
If you recorded Announcement AO, it
might have been lost because of a power
failure. Either record a new Announce-
ment AO, or switch to a different an-
nouncement.
❥ If the low battery light is on, make sure
the batteries are installed correctly.
❥ If the light remains on, replace all 4
batteries with new batteries.
TELEPHONE DOES NOT RING
❥ Make sure the ringer volume switch is
set in the LO or HI position.
❥ If there are several other telephones on
the same line, try disconnecting some of
the other telephones. Having too many
telephones connected can also create
batteries were missing, or battery power
was low, the Remote Access Code might
have returned to its factory setting of 500.
❥ If you are using dial buttons to enter
remote commands, make sure you are
calling from a touch tone phone. If you
hear clicks when you dial, you are using a
dial pulse phone.
❥ You might be using a telephone that
transmits only brief tones when the
buttons are pressed. Wait until the
announcement is over, and try again.
❥ There might be noise interference on the
line you are using. Press firmly on the
buttons.
MESSAGES ARE INCOMPLETE
❥ If a caller leaves a message longer than
4 minutes, part of it will be lost when the
system disconnects.
❥ If the caller pauses for more than 7
seconds, the system stops recording and
disconnects.
❥ If the memory fills up during a
message, the system stops recording and
disconnects the call.
"NO DATA SENT" IS DISPLAYED
❥ You must be a subscriber to telephone
company caller identification service. If
you are not, contact your local telephone
company.
❥ If the caller hangs up or if you answer
before the second ring, no information is
received from caller identification service.
❥ If you use Call Forwarding service to
forward a call, the 1854 does not receive
the caller identification information.
"ERROR" IS DISPLAYED
Static on the line might have caused an
incorrect or incomplete name or phone
number.
DISPLAY DIAL DOES NOT WORK
❥ You cannot dial "PRIVATE" or "OUT
OF AREA" calls using the display.
❥ Before you can dial from a displayed
number, you must provide your answer-
ing system with your area code. See "Set
the Area Code."
problems such as low ringer volume, or
impaired sound quality during calls.
❥ If AC power is disconnected, the phone
will not ring.
SYSTEM ANSWERS CALLS BUT DOES
NOT TAKE MESSAGES
Announce Only (AO) might be selected.
Select Announcement A or B.
SYSTEM DOESN'T ANSWER AFTER
CORRECT NUMBER OF RINGS
❥ Make sure that the ON/OFF light is on.
❥ If the Toll Saver feature is on, the
number of rings changes from 4 to 2 or from
6 to 4 if you have a new message waiting.
SYSTEM DOES NOT DISCONNECT
The answering system will not always
disconnect if you answer the call from
another phone at the same time that the
system answers. To stop the answering
system, press S or quickly press and
release the switchhook on the phone you
are using.
MESSAGE WINDOW IS BLANK
Make sure the power cord is plugged
securely into an electrical outlet that is not
controlled by a wall switch.
Use only the power cord supplied
with your system. If you need a replace-
ment cord, call 1 800 722 9125.
TIME AND DATE
FLASH IN MESSAGE WINDOW
If the clock stops running because of a
power failure, the time and date flash in
the Message Window to indicate that the
clock should be reset.
SYSTEM DOES NOT RESPOND TO
REMOTE COMMANDS
❥ Make sure you are entering the correct
Remote Access Code.
❥ If using voice-activated commands,
speak quickly and loudly.
❥ If power failed when the backup
IN CASE OF DIFFICULTY
!