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Problem
Possible cause and
solution
Service not
available
Activating some GSM
services that are not
available on the net-
work
SIM blocked.
Contact pro-
vider
A wrong PUK has been
entered 10 times.
The SIM card has been
permanently disabled
and needs to be re-
placed by a new one.
SIM blocked.
Enter PUK:
A wrong PIN code has
been entered 3 times.
Enter the PUK code to
unblock the SIM card.
SIM fixed full
SIM names full
Phone names
full
The corresponding
memory is full.
SMS memory
locations are
full
The storage of new
messages (when writ-
ing a new SMS) is im-
possible.
Wrong code.
Try again
A wrong phone lock
code has been entered.
Wrong new
code. Try
again
The new phone lock
codes do not match
(value control).
Wrong PIN,
try again
Wrong PIN2,
try again
Wrong PUK,
try again
Wrong PUK2,
try again
The wrong code has
been entered.
Message not
sent
The handset may be
out of the network
range or the network is
temporarily overload-
ed.
Problem
Possible cause and
solution
Internal fault
An unrecoverable error
has occurred. Switch
the handset off and
back on again.
Invalid Serv-
ice Menu
An invalid service menu
has been sent to the
handset. The invalid
service menu is ig-
nored, no further ac-
tion necessary.
Registration
required
You have not regis-
tered to any service. Go
to the Service registra-
tion menu.
Menu limit
reached
A new service menu
item has been received
but the remaining stor-
age space is not suffi-
cient to store it. Delete
one or more registered
menu items (My Servic-
es menu) and accept
the new menu or dis-
card the new menu.
Server limit
reached
A new service has been
received but the re-
maining storage space
is not sufficient to store
it. Delete one or more
registered service(s) -
Settings menu - and ac-
cept the new service or
discard the new serv-
ice.