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Trouble shooting
Problem
Possible cause and solu-
tion
Phone does
not switch on
Check that the battery is
fully charged and correctly
connected to the phone.
No flashing
battery icon
while charg-
ing
There may be no mains
supply. Try a different elec-
trical socket.
The AC/DC charger may be
faulty. Return to your deal-
er and try substitution
with another Alcatel adap-
tor. If faulty contact your
dealer.
Short stand
by and talk
times
Cell broadcast is perma-
nently on, using more bat-
tery power.
Phone is in a poor signal
area and therefore always
on full power.
Incorrect charging and dis-
charging. Always charge
and discharge your battery
fully.
The battery is wearing out.
Replace the battery.
Impossible to
dial numbers
Keypad lock is on ( ap-
pears). Press Unlock
and to turn the keypad
lock off.
Impossible to
make or re-
ceive a call
Check at least one signal
strength bar ( ) is dis-
played. Try a stronger sig-
nal strength area.
If no network name is dis-
played, check registration
and area coverage with
your service/network pro-
vider and check the SIM is
correctly inserted.
Call barring option is on.
Deactivate it (see page 39).
Call cost limit is reached
(see page 29).
Problem
Possible cause and so-
lution
Stored tele-
phone num-
bers cannot
be recalled
Fixed Dialled Number or
Call Barring features are
activated. Deactivate fea-
ture. (see pages 39).
The mobile is
on but noth-
ing is dis-
played.
Display contrast is down
too low. Reset contrast
(see page 34).
Battery icon
not flash-
ing 1-2-3-4-5
during charg-
ing
May indicate a charge or
battery problem. Discon-
nect the charger. Recon-
nect and try again.
May also indicate the bat-
tery is full and does not
need more charging.
Flashing
There is not enough mem-
ory to store another SMS
message. You must delete
one or more of the exist-
ing stored messages (see
page 20).
(......)
softkey
Function no longer availa-
ble in the SIM or was sub-
scription dependent.
Reprogram the softkey
(see page 12).