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15 | MAINTENANCE AND TROUBLESHOOTING
Transporting your interactive whiteboard
Save your original SMART Board interactive whiteboard packaging so that it’s
available if you need to transport your interactive whiteboard. When required, repack
your interactive whiteboard with all of the original packaging. This packaging was
designed with optimal shock and vibration protection. If your original packaging is no
longer available, you can purchase the same packaging directly from your authorized
SMART reseller.
Contacting SMART technical support
SMART technical support welcomes your call. However, if you experience difficulty
with your SMART product, consider contacting your authorized SMART reseller
first.
Your reseller can often resolve the issue without delay.
Before you contact SMART technical support, ensure the following:
• You know the serial number of your interactive whiteboard.
• The computer specifications and operating system meet the minimum system
requirements for SMART Product Drivers.
• The USB cable is connected properly to your computer and interactive
whiteboard.
• Device drivers are installed on your operating system.
• The interactive surface and bezels aren’t optically obstructed.
• You oriented your interactive whiteboard.